333 Ventures
This Refund & Return Policy applies to all purchases made from 333 Ventures and its brands, including KhatuShree, through our website and other official sales channels. By placing an order with us, you acknowledge that you have read, understood, and agreed to this policy.
At 333 Ventures, we strive to deliver products that meet high standards of quality, freshness, and customer satisfaction. If your order does not arrive in the expected condition, we will work with you to resolve the issue in accordance with this policy.
As many KhatuShree products are consumable, aromatic, or hygiene-sensitive, returns are accepted only under the circumstances described below.
You may request a return only if:
All requests are subject to verification and approval by 333 Ventures.
For hygiene, safety, and quality reasons, the following products are generally not eligible for return once delivered:
To qualify for a return:
Failure to meet these conditions may result in rejection of the return request.
To help us investigate your request, you may be asked to provide:
Requests submitted without adequate supporting evidence may not qualify for a refund, replacement, or return.
If you receive a damaged product, broken item, leaking product, incorrect item, or a product substantially different from what you ordered, please notify us within 48 hours of delivery.
After verification, we may, at our sole discretion:
The remedy offered will depend on product availability, the nature of the issue, and the outcome of our verification.
If any item from your order is missing, report the issue within 48 hours of delivery. Share photographs of the package and contents, and provide an unboxing video if available.
All missing item claims are verified using warehouse dispatch records, package weight records where available, and courier documentation before a decision is made.
We currently do not accept returns or offer refunds for:
Please review product descriptions carefully before placing your order.
Fragrance perception is subjective and varies from person to person. Differences in personal scent preference, expectations, or perceived fragrance intensity shall not be treated as product defects and are not valid grounds for return, refund, or replacement.
Where approved, return pickup may be arranged through our logistics partner. Pickup availability depends on customer location, courier serviceability, and operational feasibility.
If pickup is unavailable, customers may be requested to ship the product to an address provided by us. Where applicable, reasonable return shipping costs may be reimbursed after successful verification.
All returned products undergo inspection upon receipt. Refunds or replacements will be processed only after verification that:
Our inspection findings shall determine the final resolution.
Where a replacement is approved, it will be dispatched subject to stock availability. If the same product is unavailable, we may offer a similar product, store credit, or a refund at our discretion.
Replacement delivery timelines may differ from the original order timeline.
Approved refunds will be processed to the original payment method wherever feasible. Typical processing timelines after approval are:
| Payment Method | Estimated Refund Timeline |
|---|---|
| UPI | 2-5 business days |
| Debit/Credit Cards | 5-10 business days |
| Net Banking | 3-7 business days |
| Wallets | As per the payment provider's processing time |
| Cash on Delivery (COD) | Generally processed via bank transfer or UPI after verification of customer details |
Actual credit timelines depend on banks, payment gateways, and financial institutions.
Shipping charges are generally non-refundable, except where an incorrect product was shipped by us, the product arrived damaged, or the issue is determined to be due to our error.
Any original shipping charges paid may be refunded only where required by applicable law or where we determine it is appropriate.
Where a partial advance payment has been collected for a Cash on Delivery order:
If a customer refuses delivery without a valid reason after shipment has been dispatched, we reserve the right to:
To protect customers and maintain fair practices, we reserve the right to reject any request where there is evidence of:
Such cases may also result in restrictions on future purchases.
Orders may be cancelled before dispatch by contacting our customer support team. If payment has already been received, the refund will be processed after confirmation of cancellation.
Orders cannot ordinarily be cancelled once they have been dispatched. Customers may instead seek assistance under this Refund & Return Policy if eligible.
We shall not be liable for refunds, replacements, delays, or other obligations where performance is affected by events beyond our reasonable control, including but not limited to:
Nothing in this clause limits any rights available to consumers under applicable law.
This Refund & Return Policy is intended to operate in accordance with applicable consumer protection laws in India. Nothing in this policy is intended to exclude or restrict any non-waivable rights available to consumers under applicable law.
333 Ventures reserves the right to modify, update, or replace this Refund & Return Policy at any time. The latest version published on our official website shall apply to future orders.
For any return, replacement, or refund request, please contact our customer support team with your Order ID and supporting details.
