Frequently Asked Questions

333 Ventures is the parent company that owns and operates multiple consumer brands focused on delivering thoughtfully designed everyday products. KhatuShree is one of the brands owned and operated by 333 Ventures.

KhatuShree is a premium lifestyle and ritual products brand offering incense sticks, bambooless incense sticks, dhoop cones, sambrani cups, ghee diya batti, camphor, havan products, and other home fragrance and devotional essentials.

Our products are manufactured in India through carefully selected manufacturing partners and quality-controlled production processes.

Yes. Our products are proudly made in India.

You can purchase directly through our official website and other authorized online marketplaces and retail partners.

Our product range includes:

• Bambooless Incense Sticks
• Incense Sticks (Agarbatti)
• Dhoop Cones
• Sambrani Cups
• Ghee Diya Batti
• Camphor (Kapoor)
• Havan Products
• Ritual Essentials

Our catalogue may expand over time.

Bambooless incense sticks are manufactured without a bamboo core, allowing more of the fragrance material to burn. Regular agarbatti uses a bamboo stick as its base.

Burning time varies depending on the product and environmental conditions. Approximate durations are:

• Bambooless Stick: 30-45 minutes
• Agarbatti: 35-50 minutes
• Dhoop Cone: 20-30 minutes
• Sambrani Cup: 20-35 minutes

Actual performance may vary.

Yes. Most products are designed for regular household use when used according to the provided instructions.

Our products are intended for normal household use. Always burn incense on a stable, heat-resistant surface and keep it away from children, pets, curtains, and other flammable materials.

Never leave burning incense unattended.

Fragrance intensity depends on the specific product, room size, ventilation, and individual scent perception.

Fragrance perception varies significantly from person to person. Factors such as humidity, ventilation, room size, and individual sensitivity can influence how a fragrance is experienced.

Simply browse our products, add your preferred items to your cart, proceed to checkout, enter your shipping details, select your payment method, and complete your purchase.

Changes may be possible only before your order has been processed for dispatch.

Please contact customer support as soon as possible.

Orders may generally be cancelled before dispatch. Once dispatched, cancellation may not be possible.

Please refer to our Cancellation Policy for complete details.

Guest checkout may be available depending on our website configuration.

Creating an account allows easier order tracking and faster future purchases.

We may accept:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Cash on Delivery (where available)

Available payment methods are displayed during checkout.

Yes, Cash on Delivery is available for eligible PIN codes.

Certain orders may require a partial advance payment.

COD availability depends on:

• Courier coverage
• PIN code serviceability
• Order value
• Customer purchase history
• Operational considerations

Yes. Payments are processed through trusted payment gateways using industry-standard security measures.

Typical delivery timelines are:

• Metro Cities: 2-5 Business Days
• Other Cities: 3-7 Business Days
• Remote Areas: 5-10 Business Days

These are estimated timelines.

Once dispatched, you'll receive a tracking number via email, SMS, or WhatsApp (where applicable).

Yes, we deliver to most serviceable PIN codes across India.

Free shipping may be available on eligible orders or promotional campaigns.

Please check the shipping information during checkout.

Yes. Orders containing multiple products may occasionally be shipped separately.

Returns are accepted only under eligible circumstances such as damaged, defective, incorrect, or incomplete deliveries.

Please refer to our Refund & Return Policy.

No. Fragrance preference is subjective and is not considered a product defect.

Please contact us within 48 hours of delivery and share photographs and, where available, an uninterrupted unboxing video.

After approval:

• UPI: 2-5 Business Days
• Cards: 5-10 Business Days
• Net Banking: 3-7 Business Days
• COD Refunds: Processed via bank transfer or UPI after verification

Actual timelines depend on your bank or payment provider.

If the issue is due to our error, we will arrange a pickup where possible or reimburse eligible return shipping costs after verification.

Store products in:

• A cool, dry place
• Away from direct sunlight
• Away from moisture
• Away from open flames

Keep the packaging properly sealed after use.

Yes. Exposure to humidity may affect burning performance and fragrance quality.

Store camphor in an airtight container away from heat, direct sunlight, and moisture.

Burning products should always be kept out of the reach of children and used only under adult supervision.

No. Never leave any burning incense, dhoop, or diya unattended.

Yes. However, airflow, ventilation, and room size may affect fragrance diffusion.

Yes. We welcome enquiries from distributors, wholesalers, retailers, and institutional buyers.

Please contact our sales team for business pricing and minimum order quantities.

Yes. We are continually expanding our distribution network across India.

Please contact us through the Business Enquiry section on our website.

Yes. We may provide customized solutions for bulk and institutional orders, subject to availability and minimum order requirements.

You can reach us through the contact information available on our official website.

Please keep your Order ID handy for faster assistance.

Our support team is available Monday to Saturday, 10:00 AM to 6:00 PM (IST), excluding public holidays.

We aim to respond to customer enquiries within one business day. Response times may vary during festivals, promotional campaigns, or periods of high enquiry volume.